Name: John V.
Message: I love the site, and that you have some great products.
Name: Joe S
Message: I am very pleased with my transaction with Russ. Russ jumped through many hoops to get what I wanted and I have to say - I am not easy to please, nor do I typically leave feedback. I will continue to do business with Saltwatercritters.com going forward.
Name: Erik Stevemson
Message: Hello, reef it
Name: Rickey (Prohockey86) Mnhtn Reefs
Message: Everything this company offers it outstanding. From the prices to the costumer service. I have and will aways continue to order from this company. Thanks again for everything.
Name: John Kuehner
Message: (Part-2) I emailed Russ and 5 minutes later, he called me at home, and we started diagnosing and developing a strategy - remind you, this is Christmas Day! Russ's insight was fantastic, and calmed me down. He was able to give me advice - which I executed. I actually went to Russ's house, where I picked up a few supplies for the actions we were taking (on Christmas Day!). Russ kept in touch with me most of the day, checking on how things were going - and stayed with me over the next few days until the problem was resolved. This my friends is unbelievable customer service. I can tell you, I don't just consider Russ a good business man - I now consider him a Friend - Thanks Russ!! You are the best!!
Name: John Kuehner
Message: I decided it was time to do the big reef tank- and started researching. I found Saltwatercritters right in my back yard. From the first day I talked with Russ to discuss the design, he has been one of he nicest, most responsive, and knowledgeable people I have ever met. He helped me with the design from concept all way through execution - and I now have a great sysem. Here's where Russ sets himself apart. I started stocking the tank in late November - everything going great - perfect water conditions and a stable system. On Christmas morning, I noticed a problem - cloudy water, and a small ammonia spike, all algae died overnight, and no skimmate in my protein skimmer. (Continued in Part 2)
Message: Awesome help! Gave me excellent advice even if they did not make a sale with in their store. To bad sumps are local pick up only but I understand damage concerns. Thanks, Saltwatercritters!
Name: Dan Callaghan
Message: New to the hobby, I found Saltwatercritters.com, a great place to buy high-quality marine goods. I also found an honest resource for straight-forward answers. Russ is kind, patient and he truly takes care of his customers. He's gone "above and beyond" making sure I succeed in the hobby. There's no better place to find great prices, quality goods AND personalized service. Dan Callaghan
Name: Richard Cunningham
Message: I stumbled upon this company when searching for a particular product. I was trying to find out certain information and other companies could careless to point me in the right direction. After a very easy phone call to Salt Water Critters, I knew exactly what I needed. He was extremely polite, honest, and very informative. You can always find what you want when searching the internet, but finding someone who cares as much about their customers as this company, there is no one better. I love to support companies that care about customer service; they are one of the best. Not to mention, their pricing is right in line. Thank you for being a great company.
Name: chris bright
Message: june 3rd 2012 good site